Quotes & Plans

The step between a consultation and revenue.

In high-ticket elective medicine the quote is the hinge of the business, and it is the object almost every platform leaves out.

A quote with a state

Not a PDF filed in a folder named after the month.

A quote here is not one field. It is tracked in three registers at once: where the case sits on the board, what the financing conversation did, and what the invoice it produced is doing. Fifty open quotes with no state on them is fifty pieces of paper. Fifty quotes in states is a forecast.

RootLogic quotes, each showing the live state of the invoice it produced
Quotes with the live state of the invoice each produced. Demonstration data.
On the board
Consultation completedQuote sentProcedure booked
Financing
Not discussedInterestedAppliedApprovedDeclinedPaying outright
Invoice
DraftAwaiting paymentPart paidPaidVoidWritten off
The three registers a single quote moves through, with one case shown mid-flight in each. Every value is a state the product actually records. Demonstration data.
Accept once

An accepted quote is already the invoice.

A quote with no invoice against it offers to create one. A quote that has been invoiced shows that invoice with its live state, read from the same balances the billing screen uses rather than restated here, so the two can never disagree.

Collected payments land on the case and on the revenue line of the campaign that produced the patient, so the ad platform learns from money rather than form fills. That path is The Loop, and the money side of it is RootPay.

Four reports you cannot otherwise run

All of them ordinary, all of them missing.

Case acceptance

Accepted over presented, by consulting provider. The number that most changes behavior once a practice can see it.

Accepted over presented
Provider A
Provider A: 45%45%19 of 42 presented
Provider B
Provider B: 29%29%11 of 38 presented
Provider C
Provider C: 48%48%12 of 25 presented
Three providers, one window, 105 quotes presented and 42 accepted. Demonstration data.

Time to decision

Days from presentation to acceptance, which tells you how long a follow-up sequence should actually be.

Days from presentation to acceptance
140 to 2: 14
0 to 2
113 to 7: 11
3 to 7
98 to 14: 9
8 to 14
615 to 30: 6
15 to 30
231+: 2
31+
The same 42 accepted quotes, by how long the patient took. Over half land inside a week and a tail runs past a month. Demonstration data.

Discount leakage

Quoted against collected, per provider. Small concessions made in the room are invisible monthly and substantial annually.

QuotedCollected
Quoted against collected
$412kQuoted: $412k
$389kCollected: $389k
Provider A
$298kQuoted: $298k
$261kCollected: $261k
Provider B
$236kQuoted: $236k
$229kCollected: $229k
Provider C
Provider B gave away 12.4% between the quote and the payment against 3.0% for Provider C. Nobody decided that. Demonstration data.

Revenue at risk

Open quoted value on the board, so a slow month is visible three weeks before it closes.

Open quoted value by expected decision week
$118kThis week: $118k
This week
$86kWeek 2: $86k
Week 2
$64kWeek 3: $64k
Week 3
$41kWeek 4: $41k
Week 4
$309k of quoted work with a decision still to come, and the shape of the next four weeks. Demonstration data.

All four fall out of Analytics once a quote carries a state.

Financing

The silent killer of high-ticket cases.

When an application is declined, the case stops moving and nothing records why. The practice loses a thirty-thousand-dollar case and the campaign that produced the patient still counts a conversion.

Financing is a register here rather than a conversation somebody remembers. Every case carries one of six outcomes, so the loss is a number somebody can act on instead of a gap in the pipeline.

30Financing applications, demonstration window
23Approved: 23 of 30 (77%)7Declined: 7 of 30 (23%)
Approved23 of 30 · 77%
Declined7 of 30 · 23%
Seven cases stopped at the same step, and the practice can see which seven. Use the lenders you already work with. The outcome is recorded either way. Demonstration data.
Follow-up

Follow-up length set by your own numbers.

A quote carries an expiry, and the day it passes the coordinator gets an alert against that case rather than a report nobody opens. Open quotes can start a sequence in Messaging that stops the moment the patient accepts.

Time to decision tells you whether that sequence should run ten days or forty. Most practices guess. You will not have to.

Your team

The report shows who. The training covers how.

Case acceptance by provider tells you where quotes stall. Closing that gap is a different job from measuring it, so every RootLogic practice also gets a staff training library built for cash-pay medicine: how to present a quote, how to run the financing conversation, and the follow-up call most coordinators avoid.

The report shows the gap. The library gives your team the material to close it.

Questions

The ones worth asking before a demo.

Can we use our own fee schedule?
Yes. A quote carries your figure and your deposit. Line-itemed plans, each item with its own acceptance state, land when the plan object joins the data model.
Which financing companies work with RootLogic?
None are integrated, and we would rather say so than print a wall of lender logos. Use whoever you use now. RootLogic records the outcome, which is the part that is missing today.
What happens when a quote expires?
The expiry is an anchor rather than a filing cabinet. When it passes, the case raises an alert against the coordinator who owns it, and the quote stays on the case.
Do quotes sync to QuickBooks?
The invoice does, built around the date the money actually settled. A quote is not an accounting object until it is accepted. See Integrations.
Next

Open the product before you talk to anyone.

The demo tenant is a working RootLogic on demonstration data. Click the pipeline, open a case, read a quote, look at where the revenue came from. No form, no call.