In scope
Who called, what they wanted, whether it was booked.
The score carries its reasoning. A number without an explanation cannot be coached on and cannot be argued with, and a scoring system nobody can argue with is not worth having.
Out of scope
Named, so nobody has to assume.
- No ambient clinical scribe. That is table stakes for replacing a record system, and we are not replacing one.
- No diagnostic output of any kind.
- No autonomous patient-facing messaging beyond web chat.
- Nothing runs against a medical practice's data until the agreements behind it are signed.